Frequently Asked Questions
1. When will I get my puzzle?
Standard orders ship within two business days. Puzzles made to order are guaranteed to ship within two weeks, and often ship within 7 days. I use USPS First Class and Priority Mail for US addresses and USPS Priority Mail International for foreign destinations. If you need your puzzle by a certain date, please let me know your time frame before ordering.
2. I have an idea for a puzzle. Can you make it for me?
At this time I am not taking orders to cut custom designs, however I will happily create a pattern for you to cut or have another craftsperson produce.
3. How do I take care of my puzzle?
Puzzles treated with Tung oil or SafeCoat Oil finishes can be dusted with a slightly damp cloth, but should not be submerged in water. A small amount of dish soap or other mild liquid detergent can be used on a damp cloth if the product becomes heavily soiled.
Puzzles treated with Mineral oil can be washed by hand with dish soap and water as you would a salad bowl or cutting board. Do not leave submerged in water for extended periods. Allow to dry thoroughly before use or re-treatment of mineral oil.
Mineral oil finish should be reapplied periodically when the wood begins to look dry. Mineral oil is available at home improvement stores, pharmacies and some supermarkets. It is often labeled as "Cutting board oil." Apply the mineral oil liberally with a soft cloth or paper towel, or dip the pieces in the mineral oil. Allow the oil to soak in for 10 to 15 minutes, then remove excess with a soft cloth or paper towel.
Products left as bare wood - such as teething blocks - can be washed by hand with dish soap and water. Do not leave submerged in water. Allow to dry thoroughly before use. You can choose to treat bare wood products at home with vegetable oils to retain moisture and prevent cracking of the wood. Be sure to wash the product and reapply the vegetable oil regularly to maintain the product in good condition.
Puzzles treated with Mineral oil can be washed by hand with dish soap and water as you would a salad bowl or cutting board. Do not leave submerged in water for extended periods. Allow to dry thoroughly before use or re-treatment of mineral oil.
Mineral oil finish should be reapplied periodically when the wood begins to look dry. Mineral oil is available at home improvement stores, pharmacies and some supermarkets. It is often labeled as "Cutting board oil." Apply the mineral oil liberally with a soft cloth or paper towel, or dip the pieces in the mineral oil. Allow the oil to soak in for 10 to 15 minutes, then remove excess with a soft cloth or paper towel.
Products left as bare wood - such as teething blocks - can be washed by hand with dish soap and water. Do not leave submerged in water. Allow to dry thoroughly before use. You can choose to treat bare wood products at home with vegetable oils to retain moisture and prevent cracking of the wood. Be sure to wash the product and reapply the vegetable oil regularly to maintain the product in good condition.
4. I want my order to arrive in time for the holidays. Is it too late?
All standard orders within the U.S. must be received by December 10 to guarantee delivery by December 24.
I can make no guarantees on delivery dates for international orders.
I can make no guarantees on delivery dates for international orders.
5. Do you accept returns or exchanges?
I gladly accept returns, exchanges, and cancellations for physical products.
Digital, custom, or personalized orders can't be returned or exchanged.
If you want to cancel, return or exchange your order, please contact me before returning your purchase.
- Just contact me within: 14 days of delivery
- Ship items back to me within: 30 days of delivery
- Request a cancellation within: 2 days of purchase
Digital, custom, or personalized orders can't be returned or exchanged.
- Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for them.
- If you are dissatisfied with your purchase for any reason, please contact me so that I can try to address your concern.
If you want to cancel, return or exchange your order, please contact me before returning your purchase.
6. How do you use my information?
Please visit my Privacy Policy.
7. I'm having my puzzle shipped outside the U.S. Do I have to pay Customs and Import taxes?
International buyers are responsible for any customs and import taxes that may apply. These must be paid to your local officials. I am not responsible for delays due to customs. All international packages will be clearly labeled as commercial merchandise with the purchase price on customs forms.
